Regional: Ebola Response

Innovation Areas: HUMAN CENTRED DESIGN
Stage: Early stage

Mobile payment system for Ebola response workers in Guinea, Liberia and Sierra Leone

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The problem addressed

The Ebola epidemic in West Africa has become a public health, humanitarian and socioeconomic crisis, with devastating impact on families, communities and affected countries. It is also putting pressure on government budgets, limiting their capacity to provide basic services for their populations and to maintain accountability and timeliness of payments for Ebola Response Workers. 

The intervention

To strengthen the battle against Ebola, UNDP is working with the authorities in Guinea, Liberia and Sierra Leone to coordinate payments for thousands of treatment centre staff, lab technicians, contacts tracers and burial teams. Recognising the commitment of the respective national authorities leading this response, UNDP, working with the UN Mission for Ebola Emergency Response (UNMEER), is tracking payments and improving existing systems through which payments are being delivered to the Ebola response workers.

The initiative resulted in the development of a mobile payment tool for Ebola health workers in Liberia. The overall objective of the Ebola response is not only to support governments – which handle payrolls – and partners to continue to pay the workers’ salaries and incentives on time, but also to strengthen and develop systems that will expand access to affordable financial services after this medical emergency is over.

The partners

The Governments of Guinea, Liberia and Sierra Leone. The National Ebola Response Centre (NERC)

Results/outcomes

In Sierra Leone, UNDP technical advisors already assisted the government with two nationwide payments in November 2014 of more than 12,000 Ebola response workers. UNDP has since launched a site with analytic information on the Liberia Payments Programme for Ebola Workers with baseline information related to payments (including mapping of financial architecture),  as well as an online hotline to allow Ebola Workers to access information.

Lessons identified


Contact person

Abdullah Alkulaib: abdullah.alkulaib@undp.org, Jago Salmon: jago.salmon@undp.org

Related materials

Press release: Payment of Ebola workers essential for successful response and recovery 

Press release: Innovative payment technology for Ebola response workers launched

Ebola payments portal, Liberia: http://ebolapayments.org/ 

Press release: UNDP makes emergency payments to Ebola health workers in Guinea

Press release: UNDP helps pay 16,000 workers fighting Ebola in Sierra Leone by mobile phone

Budget

$100,000 USD



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